To get the best support, please contact our support team from within the game you’re playing. Most games have a Contact Support button on the Settings screen. Our support team will handle your email on weekdays during European business hours, and will normally get back to you within 24 hours.

Before contacting support, check the following steps:

1. Do not delete the game! This is usually not required, and might result in the loss of your data.

2. If the game is frozen, force close and restart it and check if the problem persists.

3. If it crashed, restart your device and check if the problem persists.

4. Make sure you have installed the latest version of the game.

If the above doesn’t help, and you’re not able to contact us from within the game, you can send an email to support@smileygamer.com.

Please include all relevant info, including the game name, your device type/model and OS version and a description of the problem. If possible, also include a screenshot.